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Contact Info
Phone +971 56 700 5005
+961 70 930 369
Email info@datavera.com
Location

Unit No: 3O-01-5901
DMCC Business Centre
Dubai, United Arab Emirates.

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Empowering Government
to Service Citizens, Anytime, Anywhere

Modern societies expect the same level of convenience and accessibility from public services that they receive from the private sector. Traditional government processes, often requiring physical visits, paper forms, and long waiting times, create frustrating bottlenecks, increase administrative overhead, and erode public trust.

Our E-Services solution is a comprehensive digital platform designed to transform public service delivery for both citizens and businesses. It enables government agencies and public institutions to move interactions online, creating a secure, transparent, and highly efficient digital-first experience. From permit applications and license renewals to company registrations and compliance reporting, our solution provides a single, unified portal to access services, dramatically improving satisfaction while streamlining internal operations.

What We Deliver

Foundation Tier
Platform Monitoring & Health Checks

Essential monitoring services that ensure your applications remain healthy, stable, and available.

  • Proactive 24/7 monitoring of health, performance, and availability
  • Automated alerting for rapid issue response
  • Regular health checks against best practices
  • Monthly performance and usage reports

Professional Tier
Application Administration & Support

Expanded support that covers administration, routine configuration, and advanced troubleshooting.

  • Includes all Foundation Tier services
  • User and security administration
  • Routine configuration of forms, business rules, and workflows
  • Tier 2/3 application support for escalated issues
  • Vendor liaison for third-party components

Enterprise Tier
Continuous Improvement & Enhancement

Comprehensive management with enhancements, release guidance, and strategic reviews.

  • Includes all Professional Tier services
  • Dedicated hours for enhancements, new reports, and workflows
  • New release management and new features adoption support
  • Quarterly strategic reviews to align platform with business goals

Unified Service Portal

A user-friendly, mobile-responsive, and brandable web portal that serves as a single-entry point for all digital services. Citizens and businesses can search for services, submit applications, track requests, and manage their profiles from any device.

Dynamic e-Forms & Application Builder

Empower non-technical staff to create and deploy intelligent, multilingual digital forms. Features include conditional logic, pre-populated data from profiles, secure document uploads, and customizable workflows tailored to both individual and corporate users.

Automated Processing & Workflows

Connect submissions seamlessly to the internal processes required for review, approval, and fulfillment. Applications are automatically routed to the right department, while case management capabilities handle complex requests for permits, licenses, or business registrations.

Integrated Online Payments

Enable secure, convenient payment of fees, fines, and taxes through integration with leading payment gateways. Both individuals and organizations can complete financial transactions online as part of their service requests.

Secure Identity & Authentication

Provide flexible and secure login options, including single sign-on, username and password, or integration with national e- ID programs. Verified access ensures trust in every digital interaction, whether for a citizen or a business entity.

Real-Time Status Tracking & Notifications

Give applicants full visibility over their requests. Through dashboards, SMS, and email notifications, they can monitor progress, receive updates, and take timely action, reducing uncertainty and inquiry calls.

The Difference It Makes

For Government Agencies

Increase Efficiency

Automate submissions and workflows, freeing staff from repetitive tasks.

Cut Costs

Reduce expenses tied to paper, printing, storage, and manual processing.

Strengthen Transparency

Digital audit trails simplify reporting and reinforce accountability.

Improve Data Quality

Built-in validation ensures applications are complete and accurate.

For Citizens & Businesses

Always Accessible

Apply for services anytime, anywhere, on any device.

Faster Turnaround

Digital processes speed up approvals of permits, licenses, and certificates.

Greater Clarity

Real-time tracking provides peace of mind and reduces inquiries.

Empowering Experience

A single digital portal simplifies interactions and builds trust.

Discover

We begin with workshops and interviews to understand your business goals, challenges, and current environment.

Plan

We deliver a strategic roadmap with prioritized initiatives, clear timelines, and a strong business case for change.

How
We
Work

Analyze & Design

Our team assesses processes and requirements to define the target future state and design a scalable solution architecture.

Advise

We provide ongoing strategic oversight and expert guidance during implementation to keep your project aligned with its original vision.

Ideal E-Services
Implementations

Municipal & Local Government

Business licensing, construction permits, property tax payments, waste management requests, and community service registrations.

Ministry of Interior & Public Safety

Renewal of passports, issuance of driver’s licenses, vehicle registration, payment of traffic fines, and police clearance certificates.

Tax Authorities

Online filing of corporate and personal taxes, VAT declarations, fee payments, and access to digital tax certificates.

Judicial Systems

Digital case filing, submission of evidence, fine payments, requests for court records, and scheduling hearings online.

Educational Institutions

Online admissions, scholarship applications, course registrations, transcript requests, and graduation services.

Healthcare Systems

Appointment scheduling, medical record requests, insurance claims submission, and vaccination certifications.

The Digital Service Journey

  • 1. Access & Authenticate: A citizen or business user securely logs in to the E- Services portal.
  • 2. Apply & Submit: They select a service, complete an intelligent e-form, and upload supporting documents.
  • 3. Pay (If Applicable): For services requiring a fee, they are directed to a secure payment page to finalize the transaction.
  • 4. Track: An instant confirmation and reference number are issued. Users can log in anytime to follow the progress of their application through review and approval.
  • 5. Receive Outcome: Once approved, they are notified and can download the digital permit, license, or certificate directly from the portal.

Your Transformation
Starts Here

Our E-Services solution empowers governments to deliver fast, transparent, and citizen-centric digital services that simplify lives, enhance trust, and redefine the public service experience for the digital age.
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