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Contact Info
Phone +971 56 700 5005
+961 70 930 369
Email info@datavera.com
Location

Unit No: 3O-01-5901
DMCC Business Centre
Dubai, United Arab Emirates.

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Foster Trust and Collaboration with a
Direct Line to Your Citizens

Citizen Engagement is not just about hearing voices; it is about making digital services more intelligent, responsive, and people centric. As an extension of E-Services, it provides governments with the tools to support citizens in real time, gather meaningful feedback, and continuously optimize service delivery.

Our solution acts as the digital support and feedback hub for government portals. Citizens can work seamlessly across online and offline modes, interact with chatbots and virtual assistants for instant help, and submit tickets or complaints directly from within e-services. Governments, in turn, gain the ability to monitor citizen interactions, capture behavioral data, and receive AI-driven recommendations to improve processes and policies.

What We Deliver

Foundation Tier
Platform Monitoring & Health Checks

Essential monitoring services that ensure your applications remain healthy, stable, and available.

  • Proactive 24/7 monitoring of health, performance, and availability
  • Automated alerting for rapid issue response
  • Regular health checks against best practices
  • Monthly performance and usage reports

Professional Tier
Application Administration & Support

Expanded support that covers administration, routine configuration, and advanced troubleshooting.

  • Includes all Foundation Tier services
  • User and security administration
  • Routine configuration of forms, business rules, and workflows
  • Tier 2/3 application support for escalated issues
  • Vendor liaison for third-party components

Enterprise Tier
Continuous Improvement & Enhancement

Comprehensive management with enhancements, release guidance, and strategic reviews.

  • Includes all Professional Tier services
  • Dedicated hours for enhancements, new reports, and workflows
  • New release management and new features adoption support
  • Quarterly strategic reviews to align platform with business goals

Omni-Channel Engagement, Mobile First

Meet citizens and businesses where they are. Through a mobile-friendly portal or dedicated app, they can submit requests, report issues, upload photos, and track progress. The platform also consolidates input from social media, email, and other channels, giving government a unified view of community interactions.

Secure and Private by Design

Trust begins with privacy. All citizen data is encrypted, with access tightly controlled under rigorous security protocols. Built to comply with data protection regulations, the platform ensures individuals know their information is protected and responsibly managed.

Citizen Wallet

Offer each user a secure digital wallet within the e-services platform. It stores receipts, permits, licenses, and payment history, while also centralizing pending actions, reminders, and notifications. The wallet becomes the personal hub for managing their relationship with government..

Offline and Online Access

Enable citizens to complete forms, submit requests, and capture data even without connectivity. All information syncs automatically once online access is restored, ensuring continuity in both urban and remote settings.

Chatbots and Virtual Assistants

Provide 24/7 support inside the e-services portal. AI-powered chatbots guide citizens step by step, answer common questions, and help resolve issues instantly, reducing pressure on call centers and in-person counters.

Automated Case Routing with Digital Signature

Submissions are automatically routed to the appropriate department for action. For formal cases such as petitions, applications, or complaints, digital signatures can be applied to create a legally verified record of attestation.

Proactive Communications and Closing the Loop

Transparency is embedded in every interaction. Automated acknowledgments, real-time updates via SMS or email, and final resolution notices ensure that citizens see their voice leading to tangible outcomes.

Intelligent Analytics and Recommendations

AI tools analyze citizen behavior, service usage, and feedback, generating actionable recommendations. Agencies gain visibility into bottlenecks, satisfaction drivers, and opportunities to continuously improve service design and delivery.

The Difference It Makes

Build a Truly Citizen-Centric Society

Empower citizens with seamless channels online, offline, and mobile to voice their concerns, share feedback, and engage directly with government. By acting on this input, you foster trust, transparency, and a culture of genuine collaboration.

Enhance Everyday Quality of Life

Move beyond traditional service delivery. Faster resolution of issues such as infrastructure repairs, license renewals, or safety alerts creates tangible improvements that citizens and businesses feel in their daily lives..

Drive Smarter, Data-Driven Governance

Transform citizen feedback into actionable intelligence. Advanced analytics and AI-powered recommendations allow governments to identify trends, optimize processes, and proactively shape policies that respond to real community needs.

Strengthen Trust and Accountability

With secure communication, verifiable submissions, and transparent tracking, every interaction is auditable. Citizens see progress, receive timely updates, and trust that their input leads to measurable outcomes.

Discover

We begin with workshops and interviews to understand your business goals, challenges, and current environment.

Plan

We deliver a strategic roadmap with prioritized initiatives, clear timelines, and a strong business case for change.

How
We
Work

Analyze & Design

Our team assesses processes and requirements to define the target future state and design a scalable solution architecture.

Advise

We provide ongoing strategic oversight and expert guidance during implementation to keep your project aligned with its original vision.

Your Transformation
Starts Here

Our Citizen Engagement solution bridges the gap between people and government, creating a culture of transparency, collaboration, and responsiveness where every voice matters and every interaction builds trust.
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